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Customer Comments


"I wanted to tell you about the fantastic service I received today at your store in Chester , Dave Hughes was superb

I enquires about ski boots online , drove across to Chester from Congleton and met Dave in the store

Dave showed ,several options , did not push price or brand , but instead focussed on what I needed and let me make the decision

I bought the Salomon quest pro 90 with inner feet wells and also a ski boot bag and had ,my skis serviced , total cost around £225 ,money well spent

It is rare in retail today to find such fabulous customer service , Dave left at almost 6.30pm to ensure my boots were perfect for me

Please thank him for that , and share with him my feedback , Dave was a credit to your company and made me feel like the most important customer he had served all day.

I will be recommending you to my friends and colleagues

Thanks again

A brilliant customer experience"


"Very helpful chat! i asked to measure jacket and was done in couple of minutes! make decision of buying very easy then if someone like me can't decide between sizes! very polite chat willing to help!!! wish everybody was like this and every web page would work like this! fair play! 5*!:) thank u!"


"Just wanted to say thanks for the brilliant service I received today from the staff in the Chester store. They spent over 2 hours fitting my new boots and helmet today and really went the extra mile to ensure I got the perfect fit. You really can't beat a personal boot fitting service and I would wouldn't hesitate to recommend them to anyone."


"You have been very helpful from initial order then right through the problems with the bindings. We will continue to use you again and recommend you."

Mr Tucker

"Hi, just to say your a great company as you are very efficient our order came in very good time well packaged"


"I bought a Scott Lombardo jacket from you in December. Without question this is the best ski jacket I have ever bought. It is warm,100% waterproof and beautifully designed and made. My wife also assures me that it looks great as well! I would buy one of these jackets again in a heartbeat, absolutely delighted with it."


"I thought the product was excellent at a very competitive price . Delivery was swift and the overall service was high quality."


"I was delighted with the product I ordered and really surprised it arrived so promptly. Since receiving it I have been into the Chester store to purchase another boot bag for myself."


"I was most happy with my purchase, it was exactly what i had ordered and wanted and was the cheapest i could find on the internet, and the delivery was quick too."


"Bought from yourselves a few times and always get a great service. Products have always been of good quality and value."


"The item listed was perfect size for my daughters skis and she will
be testing it out beginning of March. Thank you for your professional service."


"The skis arrived on time, were efficiently packaged and look exactly as on the picture. It was a nice surprise that the bindings were set up for my weight and shoe length. The skis are very lightweight and look fabulous from all angles. Haven't used them on the slope yet, but I am excited about it!"


"Thank you so much for your reply and furthermore your unexpected help in finding another stockist for the ladies flip flops. I am waiting for my husbands to arrive in the post but have to say that up to now your customer service has been exemplary."


"Just a quick thank you for the excellent service - I'm delighted with my Salomon Rockette 90s! Now, if you could make it snow in Newcastle...."


"Really loved the Scott Rockell ski pants and the Salomon Brilliant Pants. I just want to thank you for an excellent and personal service. I am glad I spoke to you before I made the purchase. Will definitely visit your store again. Thank you."


"Thanks for the great service and superb packaging on my latest order. There will be some happy pow moments courtesy of you in 3 weeks time on these Salomon Freeski R2 108s!"


"The GoPro HERO has arrived safely and I'm looking forward to using it when I go skiing on Sunday. Can I just thank you for your excellent customer service. I will certainly use and recommend Sail and Ski to others in the future.
Thanks again. "


"Just a message to thank you for the quick delivery and great service. living in jersey things can get frustrating when ordering from internet but no such wories everything arived within 3days of placing order and in perfect condition plus a member of your staff was very helpfull on the phone.
Many thanks."


"Just wanted to say a quick thank you for your help yesterday, the staff in store were great too!

I'll definitely be visiting the shop again."


"Hi sail and ski just a quick e-mail to say thanks for the quick delivery of my order of emu boots, ordered them Monday night and received them early Wednesday afternoon. Not only was it a speedy delivery it was also a fantastic price, would highly recommend you and will be definitely be shopping with you again. Many thanks Jane."


"I would just like to say thank you to Alex and Phil for all your help and advise.

You were both really helpful and patient and offered excellent advise, also the delivery was really quick.

I would not hesitate in recommending Sail and Ski and I definitely be using you again if I need to make another purchase.




"Thought id drop a quick email to say thanks for the outstanding service and advice my friend and i received at shrewsbury when buying our boards on saturday. After spending a good few hours in your shop we walked away two very happy blokes! Thanks again."


"Just to say that my Daughter absolutely loved her Salomon Enduros and was a delight to see skiing on them. She particularly loved the colour and styling ( as girls do of any age)!! Thank you!

By the end of the season my favourite skis were definitely my BBR's. Once you have got used to the totally different style of skiing you are hooked. They performed in every kind of condition and I found them easier to ski than my (highly forgiving) Salomon X-Wing Tornados after a while. When you ski BBR's you are never without admirers, both skier and snowboarders (who normally ignore you)!!. I have and will continue to point people in your direction. Great service, thank you.

Best wishes"


"I would definitely recommend this website to anyone. I'm really pleased with the snowboard bag I purchased as it's very original. I havn't seen anything similar for sale anywhere else and it's much nicer than all of the other bags I was looking at online, also it was great value. It was delivered for free within a few working days of me ordering it and I was kept updated about the delivery via e-mail and text message. When I contacted their staff with a query they responded very quickly in a helpful & friendly manner. I would definitely use this website again.

Many thanks."


"Many thanks for your excellent service. My Da Kine ski bag arrived this morning.
Incredible, as I only ordered it yesterday on standard free delivery!

It looks a very strong bag and well made. It was a pleasure to shop online with
you and I hope to do so again in the future.

Many thanks"


"Just a quick email to say thank you for the fantastic service recieved with my last order.

Ordered a pair of goggles (Bolle Gravity Modulator - can highly recommend those) Thursday lunchtime, delivered Friday morning - ready for my week skiing. To top it off, the price was the best I found on the net.

Great stuff.

Many thanks"


"Your handling of my order was very fast and I received my package 5 days after I ordered and since I live in the north of Sweden that is super!

I am really satisfied with the product. I will definitely recommend you to others!"


"Just a thank you for your excellent service and customer focus from your team from Chester.
Dave and his staff managed to obtain the skis as a special order and they arrived today at my parents house.
The service was swift and excellent with text to my mobile giving me delivery dates and always returning My telephone calls.

I will be recommending your my friends to buy ski equipment fro yourselves.

I am a dedicated Salomon fan , and used them when I competed skiing moguls for the British Freestyle Ski Team and it is good to hear that a ski retailer is now stocking these skis as previous years I have had to buy abroad."


"I just thought I’d write (again!) to say thank you to whoever has dealt with my return and refund so promptly. And actually, the order itself was dealt with extremely quickly too – only about an hour after I’d placed the order online!! I was very sorry to have to return the top, and would be interested in other ‘fleece’ type mid-layer tops in the future – something like Salomon or Eider which don’t have any wool content. The Eider ski pants I ordered are wonderful!

In the current climate, which must be a worry to so many businesses, you can tell the ones who value their customers and work hard to keep them. Sail and Ski is obviously one of them, and I’m very pleased to have stumbled across you!"


"I just wanted to say what amazing service you guys provide. Less than 24 hours after I ordered my jacket it arrived on my doorstep and with free delivery I was so impressed. I'll definitely be buying from you again and will reccommend to everyone I know. Thankyou so much!!"


"Dear Sirs

Can I thank you for your excellent service, skis received this morning what
superb service. Will certainly recommend. My husband is thrilled with them.

Many thanks again for your fabulous service"


"My trousers arrived today and i just wanted to say thanks for your extremely quick delivery and excellent service. i had a bit of a nightmare trying to get these trousers, but you guys were very helpful and the service was greatly appreciated."


"Just a quick note to say the skis arrived safely and thank you. Everything arrived as described and set up perfectly, boots slotted in no problem.

Thanks for excellent service, Alex was extremely helpful and I'm sure we'll be buying from you again."


"I received the Da Kine Fall Line Double Ski- Bag 2010 170cm (alpine - plaid) on Wednesday night. I am delighted with it and with your very quick delivery.
A brilliant ski bag, at a great price, delivered amazingly quick - fabulous service!"


"Hey guys just wanted to send you a thank you for the seriously fast and effective service!
I ordered a Salomon Brigade helemet in white on Sunday evening and I was here waiting for me tonight!

This is exactly what I expect from a company and I shall definitely be doing business with you in the future and be recommending you.

Keep it up! "


"I would just like to say thank you for your great service and
communication. Before I purchased this helmet from you I tried to buy
it from 2 so called "Bigger " retailers and they both accepted my order
, waited 2 weeks and then told me it was no longer in stock and they
wouldn't be getting anymore in so my order was cancelled despite them
assuring me, numerous times, that they had them in stock.... So now it
is 5 weeks later and finally I have a helmet thanks to you guys.... I
will be looking for some new skis next season and I know where I will
be looking.....

Thanks once again.."


"The Helmet arrived this morning before i set off to work, can't wait to open it. I would just like to say thank you very much for providing an excellent and speedy service and especially in the terrible snowy conditions we have here at the moment.

Thanks again"

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