 | Terms And Conditions |  |
About Us Sail And Ski Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at shrewsbury@sailandski.co.uk
Our Contact details:
Sail And Ski Ltd
83 Wyle Cop
Shrewsbury
Shropshire
SY1 1UT
United Kingdom
ALL INTERNET SALES ENQUIRIES: 01743 363443
Email: shrewsbury@sailandski.co.uk
VAT Registration Number 338 2743 45
Store opening hours:
SHREWSBURY
9.30am - 5.30pm Mon - Sat
12 - 4pm Sundays in November and December
Open Late night Wednesdays 30th November until 21st December 2011
Shop enquiries: 01743 353776
CHESTER
9.30am - 5.30pm Mon - Sat
10 pm - 4.00pm Sundays (11.00am - 5.00pm November/December)
Late night Thursday from 1st December until 22nd December 2011
Shop enquiries: 01244 344580
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Returns Policy
Christmas Returns Policy
We have extended our returns policy for the Christmas period. Any goods purchased on our website after 1st November 2011 can be returned for a full refund until January 10th 2012. Apart from the extended dates our standard returns policy applies
Standard Returns Policy
Full refunds will be given on all goods if the goods are returned in original condition with all original swing tags intact and attached. The goods must be returned within 14 days of the date of receipt by yourself. We fully comply with the Consumer Protection (Distance Selling) Regulations 2000 set up to protect you the consumer when making on-line purchases.
Goods returned after this date can be exchanged or credited up to 28 days from receipt of the goods. If you choose the Credit option we will keep your details on record and issue you with a unique credit reference which should be quoted when you next order from us. Send the credit reference to us via e-mail when you place your next order on-line.
Goods Returned for exchange of a different size or colour etc will be subject to postage charges for us to re-deliver them to you a second time. This will be at a flat rate of £3.95 and you card details should be filled in accordingly on the returns form that will accompany your invoice. For security reasons, do not include your address details with your card information as it is the combination of these two details that retailers use to process mail order transactions (we will already have your address on record). If goods are being returned for exchange through no fault of your own (we have sent a wrong size etc.) then no postal fees shall apply.
Special Orders - All items ordered into stock from a supplier, that are not available on our website, to specificly fulfill your order at your request are non-refundable or returnable.
Our returns address is:
Returns Dept.
Sail and Ski Ltd
83 Wyle Cop
Shrewsbury
SY1 1UT
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Making A Purchase By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request.
Our Website's inventory, unless stated, is based on in stock items at all times. In the event that the item you have ordered is out of stock you will be informed and your card will be refunded immediatly or we will pre-allocate an item from the next delivery as long as this falls within our promised delivery schedule. In the event that we can supply the item but not within our specified time scales we will inform you and allow you to choose whether or not the delay is acceptable. No property or title of the goods shall pass from Sail And Ski Ltd to the customer until payment has been received in full.
BUYING SKIS
When you order a pair of skis and request that your bindings be fitted to your boots prior to delivery by providing us with the relevant details we advise that you have the bindings double checked to your exact boots by a trained technician.
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| Special Delivery Instructions Information that you may want to pass on to us regarding your delivery may be added to the order by entering the information in the "delivery instructions" box within our checkout. It is at the discretion of our couriers whether or not to leave a parcel without obtaining a signature if this is requested by the customer |
Delivery Schedule
Delivery charges are as follows:
Mainland UK and off-shore Isles (excl. Channel Islands) - All deliveries are FREE (2-5 days) with the option to pay for a prioritised courier delivery (1-3 working days with same day dispatch) at £4.95 for orders placed before 2pm Monday to Thursday.
If you wish to collect from a store please select either Shrewsbury or Chester shop collection when placing your order. Please allow up to 3 working days for your item to arrive in store, you will be emailed upon its arrival in the store of your choice. When collecting your item(s) you will need to provide the order number of the order placed to purchase the item and the full name of the person who placed it. If you do not plan to collect your item within 10 days of purchase please let us know.
Channel Islands - Most deliveries are FREE (2-5 days) with the option to pay for prioritised coureir delivery at £4.95 (Due to recent UK weather probelms and couriers struggling to keep up with demand we have changed our next day service to a priority pick and pack courier service 1-3 working day delivery). Skis, Snowboards, Boots and large travel bags are currently at £16.99. We can also remove the VAT for orders from this destination upon request
Europe (incl. Republic of Ireland) - From £4.99 per item although heavier items may be charged at a higher rate. This information can be found by going to our checkout and selecting your shipping destination. Large items such as skis, boards and boots start from as little as £15.99. Information which items can be shipped to Europe is available next to the price of each item
North America - We have currently suspended all shipping to this location
Australasia - We have currently suspended all shipping to this location
Slight delays occasionally occur when ordering popular products. You will be advised of a delivery time via e-mail or telephone immediately. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason.
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| Tax Charges For orders made from the UK, 20% VAT is inclusive. Order from areas exempt from VAT such as the Channel Islands / Norway etc. may contact us to have the VAT deducted from the total of their order. This must be done by e-mail or telephone. |
Credit Card Security In order to protect ourselves and our customers from the growing problem of credit card fraud we have installed software that processes your details to analyze fraud risk. This acts as an advisory measure only to us on the risk of the transaction being fraudulant and in nearly all cases the result comes back as "no risk". If the risk comes back as higher than this we may contact you to verify details and we may also send a letter to your billing address asking you to contact us regarding the order. We do apologise if this slows down your delivery but we feel most customers will understand us looking after their card security
No credit card numbers ever reach us through our website. Our payment gateway is provided by SAGEPAY utilising the most up to date security features available to any website. To refund payments we simply request that SAGEPAY reverse the original transaction |
Guarantee Products are not supplied on a trial basis. Hardware products are covered by their respective manufacturer's warranties. Warranty details and length are included with the product but will be a minimum of 12 months.
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| Reaching Us If you need to reach us, please email us on shrewsbury@sailandski.co.uk, alternatively, you can call on 01743 363443 (International +44 01743 363443) or write to us at 83 Wyle Cop Shrewsbury Shropshire SY1 1UT United Kingdom |
Privacy Policy Sail And Ski Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. To send periodic e-mails to you with forth coming special offers only from www.sailandski.co.uk and not any other websites - you may request to not be added to our mailing list |
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