Sail And Ski Ltd Returns

Returns Policy

Christmas Returns Policy

We have extended our returns policy for the Christmas period. Any goods purchased on our website after 1st November 2011 can be returned for a full refund until January 10th 2012. Apart from the extended dates our standard returns policy applies

Standard Returns Policy

Full refunds will be given on all goods if the goods are returned in original condition with all original swing tags intact and attached. The goods must be returned within 14 days of the date of receipt by yourself. We fully comply with the Consumer Protection (Distance Selling) Regulations 2000 set up to protect you the consumer when making on-line purchases.

Goods returned after this date can be exchanged or credited up to 28 days from receipt of the goods. If you choose the Credit option we will keep your details on record and issue you with a unique credit reference which should be quoted when you next order from us. Send the credit reference to us via e-mail when you place your next order on-line.

Goods Returned for exchange of a different size or colour etc will be subject to postage charges for us to re-deliver them to you a second time. This will be at a flat rate of £3.95 and you card details should be filled in accordingly on the returns form that will accompany your invoice. For security reasons, do not include your address details with your card information as it is the combination of these two details that retailers use to process mail order transactions (we will already have your address on record). If goods are being returned for exchange through no fault of your own (we have sent a wrong size etc.) then no postal fees shall apply.

Special Orders - All items ordered into stock from a supplier, that are not available on our website, to specificly fulfill your order at your request are non-refundable or returnable.